JetBlue Airways and WestJet Airlines Case Study Example | Topics and Well Written Essays - 500 words

JetBlue Airways and WestJet Airlines - Case Study ExampleFurthermore, long waits and booking difficulties caused the companionship to sway its customer loyalty scores.Learning lessons from WestJets experience, the JetBlue approached the raise process in a more proactive way. In order to ensure the smooth flow of the transition, the comp both limited its schedule and sold lone(prenominal) the very low number of seats on the remaining flights. In addition, the company had taken a number of measures to deal with software upgrade problems effectively. Although WestJet faced some issues such as an increase in call times and network errors in kiosks and ticket printers, the comprehensive transition approach assisted the company to execute the upgrade process better than WestJet.While analyzing the case of WestJet, it seems that the organization did not take any precaution to prevent software upgrade problems. Actually, WestJet was not aware of the complex troubles associated with switc hing to a young reservation system, and this is the reason why the organization approached the software upgrade process so frivolously. In contrast, JetBlue had WestJets crashing website in mind when the company planned to upgrade its reservation system, and hence it took several precautions to complete the upgrade process successfully. First, the JetBlue developed a backup website to deal with upgrade issues if any.